Why do I have duplicate transactions that I can’t see on my bank statements?

Created by Rita Goncalves, Modified on Fri, 6 Jun at 4:10 PM by Rita Goncalves

When deleting bank statements, users have the option to Unassign and Delete. If a user selects unassign then the transaction lines themselves remain in the system but aren’t deleted, this means they will continue to appear on a bank rec. Upon the creation of a new statement, users can click assign and they can select the bank transactions that don’t link to a statement but still appear in a rec. If you would like to delete the duplicate transaction line, assign them to a statement and delete them. 


Customer search terms

_______________________________________________________________________________________

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article